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Terms and Conditions

Last Updated: February 21, 2026

1. Acceptance of Terms

By engaging Soulcraft Systems for home technology services, you agree to these Terms and Conditions. These terms govern all services including consultation, installation, maintenance, and support.

2. Services Provided

Soulcraft Systems provides:

  • Whole-house audio installation and configuration (Sonos, multi-room systems)

  • WiFi network design and installation (Ubiquiti/Unifi systems)

  • Smart lighting control (Lutron Caseta/RA3)

  • Surveillance and security systems (Ring cameras and alarms)

  • TV installation and home theater setup

  • Ongoing technical support and troubleshooting

3. SMS/Text Message Terms

3.1 Consent to Receive Messages

By providing your mobile phone number during service consultation or appointment scheduling, you consent to receive transactional text messages from Soulcraft Systems regarding:

  • Appointment confirmations and scheduling

  • Technician arrival notifications

  • Service updates and job completion notices

  • Support responses to your inquiries

3.2 Message Frequency

Message frequency varies based on active service appointments. You may receive 2-5 messages per scheduled appointment.

3.3 Opt-Out Instructions

You may opt-out of SMS communications at any time by:

For assistance, reply HELP to any message.

3.4 Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Soulcraft Systems does not charge for text messages, but your carrier may.

3.5 Supported Carriers

Our messaging service is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, and Sprint.

4. Appointments and Scheduling

  • Appointments are confirmed via text message or email

  • We provide arrival window notifications via SMS

  • Cancellations must be made at least 24 hours in advance

  • Late cancellations may be subject to a service call fee

5. Payment Terms

  • Payment is due upon completion of service unless otherwise agreed

  • Accepted payment methods: credit card, check, ACH transfer

  • Invoices are sent via email or portal access

  • Past-due accounts may be subject to late fees

6. Warranty and Support

  • Equipment is covered by manufacturer warranty

  • Installation labor is warranted for 90 days

  • Ongoing support is available via phone, text, or email

  • Extended support plans are available for purchase

7. Limitation of Liability

Soulcraft Systems is not liable for:

  • Internet service provider outages or issues

  • Equipment failure due to power surges, weather, or misuse

  • Third-party service disruptions (streaming services, smart home platforms)

  • Consequential damages beyond the cost of services rendered

8. Privacy

Your use of our services is subject to our Privacy Policy, which details how we collect, use, and protect your information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of updated terms.

10. Governing Law

These Terms are governed by the laws of the State of Georgia, United States.

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