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Our Service Plans

SoulCraft Systems offers three tiered service plans designed in line with CEDIA best practices to keep your home’s technology running smoothly.  Our teams provides prompt support whether your home is in Atlanta or nestled by Lake Keowee – distance doesn’t hinder our service.  All plans cover every low-voltage system we install – from audio/video and networking to security, smart lighting, and motorized shades. Each tier adds more value and priority service, ensuring homeowners and builder partners have long-term support for modern smart homes. Below is a clear breakdown of our service plans, including features, terms, and pricing.

ESSENTIAL CARE 

Essential support to keep your smart home running smoothly.

  • 24/7 Remote Monitoring – We offer proactive system checks on key devices and we monitor your systems for alerts & isssues.

  • Priority Service Scheduling – We prioritize you for the first possible opening in our schedule to resolve any issues.

  • Full System Coverage – Networking, AV, surveillance, lighting, shades—if we installed it, it’s covered.

  • Standard Scheduling – Service calls scheduled based on availability (typically within a few business days).

  • On-Site Labor at Standard Rates – Any in-person service billed at our normal hourly rate.

  • Annual Prepay Discount – Save 5% by prepaying yearly.

Ideal for homeowners who want peace of mind with dependable remote support and minimal service needs.

ENHANCED CARE

Proactive care and faster service—our most popular option.

  • Includes Everything in the Basic Plan

  • Two Business Day On-Site Response – Guaranteed service window for faster resolutions.

  • Biannual System Optimization Visits – Twice-yearly checkups to update firmware, test equipment, replace batteries, and fine-tune performance.

  • 10% Discount on All On-Site Labor – Lower hourly rates for anything from service calls to system additions.

  • Hardware Upgrade Incentives – After 12 months, receive 5% off qualifying upgrades and trade-in support.

  • Annual Prepay Discount – Save 10% by prepaying yearly.

Designed for homes with more complex systems or homeowners who want long-term reliability and ongoing support.

PRIORITY CARE

White-glove service with rapid response and VIP benefits.

  • Includes Everything in the Better Plan

  • Next - Day On-Site Response – Get help fast, even on weekends.

  • Extended System Optimization – In-depth system calibration, education, scene programming, and performance reviews during your checkups.

  • 20% Off On-Site Labor – Maximum savings for any technician visits.

  • 10% Annual Equipment Discount – VIP pricing on upgrades, expansions, or replacements.

  • Warranty Claim Handling – We manage manufacturer RMAs and install replacements at no added labor cost.

  • Annual Prepay Discount –Save 13% by prepaying yearly. 

Perfect for homeowners who rely heavily on their systems or builder clients offering premium home packages.

Why Service Plans Matter:

Think of it as a home technology maintenance plan for all your systems – networking, audio, security, lighting, etc., under one roof.  Today’s homes rely on a wide range of integrated technology.  When something goes wrong,

or needs to evolve—our service plans make sure you're never left scrambling. With remote support, routine maintenance, and fast response times, you get long-term confidence in every smart system SoulCraft installs.

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The above tiers offer comprehensive smart home tech support and preventative maintenance, they cover every low-voltage system we install – home theater equipment, whole-house audio, Wi-Fi networks, security cameras, smart lighting, motorized shades – if we installed it, it’s covered.

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