1. Information We Collect

Soulcraft Systems ("we," "our," or "us") collects the following information:

• Contact Information: Name, phone number, email address, and service address

• Service Information: Details about your home technology system, service requests, and appointment history

• Communication Records: Call recordings, text messages, and photos you send us for troubleshooting purposes

2. How We Use Your Information

We use your information to:

• Provide home technology installation, maintenance, and support services

• Send appointment confirmations, technician arrival notifications, and service updates via SMS

• Respond to support requests and troubleshoot technical issues

• Maintain records of service history for your property

• Improve our services and customer experience

3. SMS/Text Messaging

By providing your mobile phone number, you consent to receive transactional text messages from Soulcraft Systems, including:

• Appointment confirmations and reminders

• Technician arrival notifications ("We're on our way")

• Job completion updates

• Service-related communications

Message frequency: Varies based on service appointments (typically 2-5 messages per appointment).

To opt-out: Reply STOP to any text message. For help, reply HELP.

Standard message and data rates may apply.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

• Service Providers: Technology platforms we use to deliver services (e.g., Twilio for messaging, CompanyCam for project documentation)

• Subcontractors: When necessary to complete service work at your property

• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/SSL)

• Secure cloud storage with access controls

• Regular security audits and updates

6. Data Retention

We retain your information for as long as you remain a client and for a reasonable period thereafter to:

• Maintain service history for warranty and support purposes

• Comply with legal and tax requirements

• Resolve disputes and enforce our agreements

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal retention requirements)

• Opt-out of SMS communications by replying STOP

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Soulcraft Systems
Email: justin@soulcraftsystems.com
Phone: (706) 420-4657
Address: Atlanta, GA